Below are answers to some of the most common questions our customers ask before placing an order. If you can’t find what you’re looking for, feel free to contact our support team at info@vaysafe.com.
Need Help?
If you have a question or issue that requires assistance, you can contact our support team by email.
If we’re not immediately available, we’ll get back to you within 20–36 hours.
Questions You Might Have
Q: “How long will my order take to ship?”
Orders are typically processed within 1–3 business days.
Once shipped, delivery usually takes 7–15 business days, depending on your location and local customs processing.
During peak periods or due to customs checks, delivery may take slightly longer.
Q: “Do you ship internationally?”
Yes. We ship to most countries worldwide.
Shipping times and availability may vary depending on your destination.
Q: “What are your shipping cost?”
Shipping costs are calculated at checkout and depend on your location and order size.
Any applicable fees will always be shown before you complete your purchase.
Q: “How long is the delivery time?”
Estimated delivery times range from 7 to 15 business days after dispatch.
You will receive a confirmation email once your order has been shipped.
Q: “Do you provide tracking numbers?”
Yes. Once your order has shipped, you will receive a tracking number by email so you can follow your delivery online.
Q: “Can I change or cancel my order after placing it?”
We start processing orders shortly after they are placed.
If you need to change or cancel your order, please contact us as soon as possible at
info@vaysafe.com
.
Once an order has been processed or shipped, changes may no longer be possible.
Q: “What should I do if my order hasn’t arrived yet?”
If your tracking information shows that your order is still in transit, we kindly ask for a bit of patience.
If your order appears delayed beyond the estimated delivery window, please contact our support team and we’ll be happy to assist.
Q: “What if my item arrives damaged or defective?”
If your order arrives damaged or with a defect, please contact us within 48 hours of delivery and include photos of the issue.
Our support team will review the case and provide an appropriate solution.
Q: “Are your products suitable for emergency use?”
Our products are designed to support preparedness and everyday emergency situations.
They are not intended to replace professional safety equipment or medical-grade gear.
Q: “Will I have to pay customs or import fees?”
Depending on your country, customs or import fees may apply.
These charges are determined by local authorities and are the responsibility of the customer.
