Privacy policy

Last updated: January 2026

KitsSurvival operates this website and online store to provide access to preparedness and safety products. KitsSurvival is the consumer-facing storefront of VaySafe, a preparedness-focused brand operating under the Vayluna group.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, place an order, or otherwise interact with our services (the “Services”). By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal information we collect

We collect personal information that is necessary to operate our store, fulfill orders, and communicate with customers. Depending on how you interact with us, this may include:

  • Name, billing address, shipping address, email address, and phone number
  • Order and transaction details (products purchased, returns, refunds)
  • Payment information (processed securely by third-party payment providers; we do not store full card details)
  • Account information if you create an account
  • Communications you send to us (emails, support requests)
  • Device and usage data such as IP address, browser type, and interactions with our website

We do not intentionally collect sensitive personal data or information about children.

How we collect personal information

  • Directly from you when you place an order, contact us, or create an account
  • Automatically through cookies and similar technologies when you browse our website
  • From service providers that help us operate the store (such as payment, hosting, and fulfillment partners)

How we use your personal information

Your personal information is used only where necessary, including to:

  • Process and fulfill orders, payments, shipping, returns, and refunds
  • Communicate with you about your order or customer support inquiries
  • Improve our website, products, and customer experience
  • Detect fraud, abuse, or security issues
  • Comply with legal and regulatory obligations

We do not sell your personal data.

Marketing communications

If you choose to subscribe to marketing emails, you may receive occasional updates or offers. You can unsubscribe at any time using the link included in those emails.

Transactional emails (order confirmations, shipping updates) will still be sent when required.

Sharing of personal information

We share personal information only when necessary to operate our business, including with:

  • Shopify, our e-commerce platform provider
  • Payment processors (such as Mollie or PayPal)
  • Fulfillment and logistics partners for shipping your order
  • IT and security service providers

These parties may process data outside your country of residence, but only under appropriate safeguards.

International data transfers

If your personal data is transferred outside the European Economic Area or the United Kingdom, we rely on approved legal mechanisms such as Standard Contractual Clauses to ensure adequate protection.

Data retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and provide customer support
  • Meet legal, accounting, and tax obligations
  • Resolve disputes or enforce our policies

Your rights

Depending on your location (including within the EU), you may have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Receive a copy of your data (data portability)
  • Object to or restrict certain processing

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before fulfilling your request.

Children’s privacy

Our Services are not intended for children, and we do not knowingly collect personal data from individuals under the legal age of majority.

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact

If you have questions about this Privacy Policy or how we handle personal data, you can contact us at:

Email: info@vaysafe.com